Refunds & Returns Policy

Welcome to LOOKLEV.COM. Your satisfaction and trust are our highest priorities. Please read our Refunds & Returns Policy carefully to understand how we handle cancellations, returns, refunds, shipping, customs, and payment methods.

1. Order Cancellation

  • All orders can be cancelled until they have been shipped.
  • If you need to change or cancel an order that has been paid, please contact us within 3 hours of placing your order.
  • Once the packaging and shipping process has begun, cancellation is no longer possible.

2. Refunds & Returns Eligibility

You may request a refund or reshipment if:

  • You did not receive your order within the estimated delivery time specified during checkout or in the shipping method (excluding 2-5 business days processing).
  • You received the wrong or defective item.
  • You do not want the product, but the item must be unused, in original condition and packaging, and returned at your expense.

Refunds will not be issued in the following cases:

  • Your order does not arrive due to factors within your control (e.g., wrong shipping address or restricted import to your country).
  • Your order is delayed or held at customs, or affected by exceptional circumstances beyond our control (e.g., natural disasters, customs delays).
  • More than 14 days have passed since the delivery date.

3. Return Process

  • To initiate a return, please contact us via email with your order details and proof of purchase.
  • Do not send returns directly to the manufacturer.
  • We recommend using tracked shipping or shipping insurance for returns; we are not responsible for lost returns.
  • Once your return is received and inspected, we will notify you by email about approval or rejection of your refund.

4. Refund Process

  • Approved refunds will be processed back to your original payment method within 7-14 business days.
  • If you haven’t received a refund after this period, please:
    • Check your bank or credit card account.
    • Contact your credit card company or bank to verify processing times.
    • If still unresolved, contact us for assistance.

5. Partial Refunds

Partial refunds may be granted for:

  • Items with obvious signs of use.
  • Opened CDs, DVDs, software, video games, or similar media.
  • Items damaged or missing parts not due to our error.
  • Items returned after 14 days.

6. Exchanges

  • We only replace items if they are defective or damaged.
  • To request an exchange, please contact our support team via email.

7. Non-Refundable Items

Certain goods are non-returnable:

  • Perishable items (food, flowers, newspapers, magazines).
  • Intimate or sanitary products.
  • Hazardous materials, flammable liquids or gases.
  • Gift cards.
  • Downloadable software and digital products. Due to the nature of downloadable digital content, all sales of such products are final and non-refundable.
  • Some health and personal care items.

    * Please note: For customer safety and legal compliance, downloadable digital content and health products cannot be returned for hygiene and licensing reasons.

8. Sale Items

  • Only regular-priced items are refundable.
  • Sale or discounted items are non-refundable.

9. Shipping Costs & Responsibilities

  • Return shipping costs are the responsibility of the customer and are non-refundable.
  • Original shipping fees are non-refundable.
  • Customs duties and taxes are the customer’s responsibility and are not refundable.
  • Shipping times vary by location and shipping method selected (excluding 2-5 business days processing).
  • Free shipping may not include tracking; tracking details will be emailed when available.
  • Return shipping should include tracking where possible; we are not responsible for lost or undelivered returned packages.

10. Customs Policy

  • Before ordering, customers must ensure products are allowed in their country and check for customs duties.
  • Customers bear all customs fees and legal responsibility for importing orders.
  • If customs refuses the order or it is illegal to import, customers cannot claim a refund or return.
  • LOOKLEV.COM and its management hold no liability for customs-related issues or costs.

11. Payment Methods

PayPal

  • Secure and traceable payments.
  • Supports payment via PayPal balance, credit cards (Visa, MasterCard, Discover, American Express), or debit cards.
  • Payment processing may take 3-5 business days for new PayPal e-checks.

Credit Cards

  • Supports Visa, MasterCard, Discover, and American Express.
  • Fast and secure payment without exposing card details to LOOKLEV.COM.
  • Payment is processed via secure payment gateways.

12. Contact Us

For cancellations, returns, refunds, or any inquiries, please contact us promptly at:

Email: contact@looklev.com

We are here to help and ensure your shopping experience is seamless and satisfactory.

Thank you for choosing LOOKLEV.COM!